The persistence of library users: the story of transaction logs vs. ILL requests

How persistent are library users in obtaining the material that they want? If they search the catalog for a known-item, but get zero results, what will they do next? Will they place an interlibrary loan request or just move on to another more available item? This session will present the results of a study at Indiana University to determine the persistence of library users in obtaining known items.

Location: Parlor C Date: June 8, 2018 Time: 1:15 pm - 2:00 pm Rachael Cohen Sherri Michaels